At Jiwa Explore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Jiwa Explore collects, uses, stores, protects, and processes your personal information when you visit our website, contact us, make an inquiry, or book a tour or adventure with us.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Jiwa Explore operates tourism and adventure travel services in Indonesia, including private trips, small-group adventures, tailor-made journeys, transportation, guiding services, and other travel-related experiences.
1. Information We Collect
Depending on how you interact with Jiwa Explore, we may collect the following information:
A. Personal Information
This may include:
- Full name
- Date of birth or age
- Gender
- Nationality
- Passport information when required for travel arrangements
- Email address
- Telephone or WhatsApp number
- Country of residence
- Emergency contact information
- Booking and travel preferences
B. Travel Information
To arrange your trip, we may collect information such as:
- Travel dates
- Destination preferences
- Accommodation requirements
- Transportation requirements
- Dietary requirements
- Activity preferences
- Fitness or swimming ability where relevant to an activity
- Emergency information relevant to participation in an adventure activity
We only request information that is reasonably necessary for providing or arranging our services.
C. Payment Information
When you make a payment, certain payment information may be processed by our payment service provider, bank, or other authorized financial service provider. Jiwa Explore does not intend to store complete credit or debit card information on our website unless specifically required and lawfully permitted.
D. Website and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Date and time of access
- Website interactions
- Referral source
This information may be collected through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
Jiwa Explore may use your information to:
- Process and manage tour bookings
- Respond to inquiries
- Communicate with you about your trip
- Arrange accommodation, transportation, guides, activities, and other travel services
- Provide customer support
- Process payments
- Send booking confirmations and travel documents
- Contact emergency contacts when reasonably necessary
- Improve our tours and customer experience
- Improve website performance
- Understand website traffic and visitor behavior
- Send newsletters, promotions, or travel information where permitted
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable laws and regulations
- Protect the safety of our guests, guides, staff, and partners
We will process personal data for specific, lawful, and transparent purposes and will seek to limit collection to information relevant to those purposes, consistent with applicable Indonesian personal data protection requirements.
3. Legal Basis for Processing
Depending on the circumstances, Jiwa Explore may process personal information based on:
- Your consent
- The necessity to perform a contract or provide requested travel services
- Compliance with legal obligations
- Protection of vital interests
- Other lawful grounds permitted under applicable laws
Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent does not necessarily affect the lawfulness of processing that occurred before the withdrawal.
4. Travel and Adventure Activities
Some Jiwa Explore activities involve hiking, trekking, rafting, snorkeling, diving, cycling, camping, boat trips, climbing, or other outdoor activities. For certain activities, we may ask for information relevant to safety and participation, such as:
- Relevant medical or health information voluntarily provided by you
- Dietary restrictions
- Swimming ability
- Physical limitations
- Emergency contact information
Sensitive information will only be requested or processed when reasonably necessary for the relevant service, safety requirement, or legal obligation. You should provide accurate information that may affect your ability to safely participate in an activity.
5. Information Sharing
Jiwa Explore may share necessary information with trusted third parties when required to provide our services. These parties may include:
- Hotels and accommodation providers
- Local guides
- Drivers and transportation providers
- Boat operators
- Activity providers
- Restaurants or catering providers
- Travel partners
- Insurance providers
- Payment providers
- Technology and website service providers
- Government or regulatory authorities where legally required
We only intend to share information that is reasonably necessary for the relevant purpose. We do not sell your personal information to third parties.
6. International Data Transfers
Because Jiwa Explore serves international travelers, certain service providers or technology platforms may process information outside Indonesia. Where personal information is transferred internationally, Jiwa Explore will take reasonable steps to ensure that the transfer and processing comply with applicable data protection requirements.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and measure website performance. We may use analytics services such as Google Analytics or similar tools to understand:
- Number of visitors
- Visitor sources
- Popular pages
- Website interactions
- General audience characteristics
- Website performance
Cookies may also be used to remember preferences and improve your browsing experience. You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.
8. Marketing Communications
If you choose to receive marketing communications from Jiwa Explore, we may send you:
- New tour announcements
- Special offers
- Travel inspiration
- Destination information
- Seasonal promotions
- News about Jiwa Explore
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.
9. Data Security
Jiwa Explore takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
- Unauthorized processing
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing travel services
- Managing bookings
- Maintaining business and financial records
- Resolving disputes
- Meeting legal, accounting, tax, or regulatory requirements
- Protecting our legitimate business interests
When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
11. Your Privacy Rights
Subject to applicable law, you may have rights including:
- The right to know how your personal information is processed
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion or destruction of personal information where legally permitted
- The right to withdraw consent where processing is based on consent
- The right to object to certain processing
- The right to request restriction of certain processing
- The right to receive or request transfer of certain personal information where applicable
- The right to submit a complaint regarding the processing of your personal information
Under Indonesia's Personal Data Protection Law, personal data subjects have specific rights concerning their personal data, while controllers also have obligations concerning lawful, transparent, secure, and purpose-limited processing.
12. Children's Privacy
Our services may include family and child-friendly adventures. Where personal information concerning a child is required, we may require the involvement or consent of a parent or legal guardian in accordance with applicable law. We do not knowingly collect unnecessary personal information from children.
13. Third-Party Websites
Our website may contain links to third-party websites, including:
- Hotels
- Airlines
- Payment providers
- Travel platforms
- Government websites
- Social media platforms
- Activity providers
Jiwa Explore is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Social Media and Photographs
Jiwa Explore may take photographs or videos during tours and activities for documentation, marketing, website content, social media, or promotional purposes. Where required, we will seek appropriate permission or consent before using identifiable guest images for promotional purposes. Guests may contact us if they have concerns about the use of their image.
15. WhatsApp and Other Communication Channels
Guests may contact Jiwa Explore through WhatsApp, email, telephone, social media, or other communication channels. Information shared through these platforms may also be subject to the privacy policies and terms of those third-party providers. Please avoid sending unnecessary sensitive personal information through public or unsecured communication channels.
16. Changes to This Privacy Policy
Jiwa Explore may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal requirements
- Changes in our data processing practices
The latest version will be published on this page together with the updated date.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is processed, please contact us.
Jiwa Explore
Website: www.jiwaexplore.com
Email: info@jiwaexplore.com
WhatsApp: +6285649845212
Indonesia
18. Governing Law
This Privacy Policy is intended to be interpreted in accordance with the applicable laws and regulations of the Republic of Indonesia, including applicable personal data protection legislation. Jiwa Explore will make reasonable efforts to comply with applicable privacy and data protection requirements when providing services to travelers from Indonesia and other countries.
Jiwa Explore — Explore Nature. Respect the Tradition. Meaningful journeys. Local experiences. Responsible adventures.